Privacy Policy

Last Updated: December 14, 2025

At PoolScape Hawthorne Pool Service, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website.

Information We Collect

We collect information that you provide directly to us when you schedule services, contact us, or interact with our website. This may include:

• Your name, address, and contact information (phone number and email)
• Property details and pool specifications
• Service history and preferences
• Payment information
• Communication records between you and our team

How We Use Your Information

We use the information we collect to provide and improve our services. Specifically, we use your information to:

• Schedule and perform pool cleaning and maintenance services
• Communicate with you about your service appointments
• Send you service reminders and updates
• Process payments and maintain billing records
• Respond to your questions and requests
• Improve our services based on your feedback
• Comply with legal obligations

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business (such as payment processors)
• When required by law or to protect our legal rights
• With your explicit consent
• In connection with a business transaction, such as a merger or sale of assets

Any third parties we work with are required to protect your information and use it only for the purposes we specify.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

• Secure storage of physical and digital records
• Limited employee access to customer information
• Regular security assessments
• Secure payment processing systems

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Website and Cookies

Our website may use cookies and similar technologies to improve your experience. Cookies are small data files stored on your device that help us understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may limit some features of our website.

Third-Party Services

Our website may contain links to third-party websites or use third-party services (such as online scheduling or payment platforms). These third parties have their own privacy policies, and we are not responsible for their practices.

We encourage you to review the privacy policies of any third-party services you use in connection with our business.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request to see what personal information we have about you
• Correction: You can ask us to correct inaccurate information
• Deletion: You can request that we delete your information, subject to legal retention requirements
• Opt-out: You can unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided at the end of this policy.

Retention of Information

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically maintained for several years for warranty and liability purposes. When information is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how we use it
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this policy and post the revised version on our website. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

PoolScape Hawthorne Pool Service
2205 W 126th St Suite E
Hawthorne, CA 90250
Phone: (424) 307-8776
Email: hi@hawthornepoolservice.com